Set up a support queue for the agent

What for: this guide helps you build a queue where agents route complex customer requests.

Problems it solves: without a queue and assigned people, there's no one to handle the agent's tasks.

Result: the Customer Support queue is created and shows an inbox section where agent tasks will arrive.

Step 1. Open the queues section¶

In the tasks service, open the queues section. A queue is a shared task inbox operators pull from. This is where the agent will drop complex cases.

Step 2. Create the support queue¶

Click create queue, enter the name Customer Support and a short identifier. After saving, the queue appears in the list.

Step 3. Open the queue and its inbox¶

Result demonstration. Open the queue — inside there is an inbox section and a members list. Agent tasks land here, and this is where you add operators such as Marina.

Summary. You now have a support queue ready to receive requests from the agent.